Guidelines for Online Audio-Visual Consultations

For Clients

Policy: Online audio-visual consultations are an alternative to face-to-face consultations, offering convenience and accessibility without compromising safety. Face-to-face consultations are preferred for initial assessments, but online options are available when necessary.

Guidelines:

1. Consent:
   • Your informed consent is required before the consultation. For clients under 18 or with a disability, a parent or guardian must provide consent and be present during the consultation.
   • Consent must be in writing (e.g., via email).
2. Technology Requirements:
   • Ensure you have a stable internet connection and appropriate technology (e.g., a password-protected computer).
   • Use antivirus and security software to protect your information.
   • Do not use a public WiFi internet connection during the online consultation.
3. Identification:
   • Provide your name, address, and date of birth. Your identity will be verified (e.g., by a copy of your Driver’s Licence).
4. Privacy and Confidentiality:
   • Your privacy and confidentiality are paramount. The consultation will not be recorded without your prior consent. If recorded, the files will be handled according to privacy laws.
5. Comfort and Preparedness:
   • Make sure you are comfortable using audio-visual technology. Support and guidance will be provided to ensure a smooth experience.
6. Consultation Process:
   • The practitioner will introduce themselves and explain the process.
   • Only you, any support person you nominate, and the practitioner will be present during the consultation.
   • Understand the potential risks and benefits and that you can decline participation at any time.
7. Payment:
   • Consultation fees are paid on the day of service. Any additional costs (e.g., supplements, postage) will be discussed and arranged after the consultation.
8. Technical Issues:
   • Contingency plans are in place should any technical issues arise during the consultation.
9. Follow-up:
   • Post-consultation, additional documentation may be required, and follow-up arrangements will be discussed.

Open and Transparent Management of Personal Information

Policy: I uphold a clearly expressed and current privacy policy that details how personal information is managed. This policy is available on my website and can be provided upon request.

Procedure:

• Accessibility: Ensure the privacy policy is readily available and easy to comprehend.
• Regular Reviews: Regularly review and update the privacy policy to align with current practices and legal requirements.
• Client Awareness: Inform clients about their rights concerning their personal information and how it is handled.

Confidentiality in Online Consultations

Policy: I ensure that all online consultations are carried out in a private and secure setting to safeguard your confidentiality.

Procedure:

• Private Setting: Perform online consultations in a location and setting that ensures privacy and security.
• Secure Communication: Utilise communication platforms that incorporate encryption and strong password protection.

Informed Consent

Policy: I obtain your explicit consent before collecting, using, or disclosing your personal information. You will be informed about how your information will be managed and used.

Procedure:

• Provide clear information about how personal information will be collected, used, and disclosed.
• Ensure clients give explicit consent by confirming their agreement to the terms and conditions, either through written consent or, by selecting a tick box, before any services are provided.
• Keep records of consent forms securely.

Data Security for Online Services

Policy: My online platform for consulting with clients uses secure systems and protocols to protect your personal information. I implement encryption, strong passwords, and secure communication channels.

Procedure:

• Use secure, password-protected devices and platforms for online consultations.
• Use secure and encrypted email services.
• Regularly update software and security measures to protect against data breaches.
• Educate clients on maintaining their own data security during online consultations.

Regular Audits and Training

Policy: I conduct regular audits of my data protection practices to ensure compliance with regulations. I also stay informed about privacy policies and procedures to maintain the highest standards of confidentiality and data security.

Procedure:

• Scheduled Audits: Conduct regular audits to review and assess data protection practices.
• Stay Updated: Keep up-to-date with changes in privacy laws and best practices.
• Ongoing Education: Engage in training and education on data security and privacy.

Please Note

Please be aware that my services are intended to supplement, not substitute, conventional medical treatment. It is important to consult with your healthcare provider before making any adjustments to your health routine.

Contact Me

If you have any questions or concerns about my privacy policy or the management of your personal information, please contact me at sari@exuberanthealthonline.com